New chats are visible to everyone in your workspace by default — set them to Private to keep them to yourself.
Workspace visibility means all members can see the chat in their sidebar and open it. Private means only you see it. Can continue means workspace members can also send messages to the agent.
- Open the chat.
- Click Share in the chat header.
- Set the level to Private, Can view, or Can continue.
Where: Web and Mac — Share button in the chat header.
Good to know: changing visibility takes effect immediately. Private chats do not appear in teammates' sidebars. Related: Share a chat with someone, What is a workspace?.