When your balance reaches zero, new chats cannot start — here is how to fix it.
AgentSky chats cost compute time and model tokens. When your workspace wallet is empty, the agent cannot run. You have three ways to get back up and running.
Option 1: Top up your balance
- Go to Settings › Team › Billing.
- Choose an amount: $10, $20, $50, or $100.
- Pay by card (Alipay and WeChat Pay also accepted).
Your balance is available immediately. Where: Settings › Team › Billing › Add credits (web and Mac).
Option 2: Connect an eligible app (free credits)
Connecting an eligible app like GitHub or Gmail adds $4 to your balance the first time. You can earn up to $12 this way (three apps at $4 each).
- Click Connectors in the rail or open the Connectors panel.
- Connect GitHub, Gmail, or another eligible app marked with +$4.
Where: Connectors (web and Mac).
Option 3: Connect your Claude or ChatGPT plan
If you have a Claude or ChatGPT subscription, connecting it means model tokens from that plan are $0. You still need some compute balance for the agent pod, but model costs drop to zero.
Where: Settings › Agents and apps › Bring your own subscription.
Good to know: Sessions covered by a connected subscription show $0 for model costs. Compute (the agent running) still uses your balance. Related: Top up your account balance, Earn free credit by connecting apps, Connect a Claude or ChatGPT plan.