# A Claude account turned off by its organization

> If a connected Claude account's organization turned off Claude Code on its plan, AgentSky stops using that account and moves your chat to another connected Claude account.

canonical: https://agentsky.dev/help/claude-account-turned-off-by-organization
source: https://agentsky.dev/help/claude-account-turned-off-by-organization.md
updated: 2026-11-03

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**Your Claude account says "Turned off by its organization", or a turn ended with `subscription_org_disabled`.**

**Cause:** a Claude organization can turn off Claude Code on its plan. Every turn on an account signed in to that organization is then refused.

**What AgentSky does:**

- Stops using the account for new agents and when moving chats between accounts.
- If it was your default for new agents, makes your best other connected Claude account the default.
- Continues the chat on another connected Claude account. If none is left, the chat stops rather than waiting for a reset, unless it is set to continue on credits.

**Fix:** do one of these in Settings › Billing:

1. Ask that organization's admin to allow Claude Code, then click Reconnect on the account.
2. Or choose ⋮ › Remove on the account and connect another Claude account.

Until then, the row shows a warning dot, the words "Turned off by its organization" and a line explaining why. It can't be made the default.

Where: web and Mac, Settings › Billing. API: the account's `status` is `org_disabled` in `GET /v1/model-subscriptions`, and `sky auth accounts` prints it.

Still stuck: see [Common error messages](https://agentsky.dev/help/common-errors). Related: [Manage your connected plan accounts](https://agentsky.dev/help/manage-plan-accounts), [Use your Claude or ChatGPT plan](https://agentsky.dev/help/bring-your-subscription).